This Privacy Policy explains how SMS Train we collects, uses, discloses, and protects information when you use our SMS services, website, and related platforms. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Company & Account Information

• Company name

• Contact person name

• Email address

• Phone number

• Billing information

• Login credentials

b) SMS Data

• Sender IDs

• Recipient phone numbers

• Message content (only for delivery and troubleshooting purposes)

• Message delivery status and logs

c) Technical Information

• IP address

• Browser type

• Device information

• Usage logs

2. How We Use Your Information

We use collected information to:

• Provide and manage SMS services

• Deliver and route SMS messages

• Monitor delivery and performance

• Improve service quality and security

• Process payments and invoices

• Communicate service updates and support messages

• Comply with legal and regulatory requirements

3. Data Confidentiality & Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. Access to customer data is restricted to authorized personnel only.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Message Content & Compliance

• We do not use SMS content for marketing purposes.

• Message content is processed only to ensure delivery and resolve technical issues.

• Clients are responsible for ensuring their SMS campaigns comply with applicable laws, including anti-spam regulations.

• Prohibited content (spam, fraud, illegal, or abusive messages) is strictly not allowed.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal or company data.

We may share information only:

• With telecom operators for SMS delivery

• With trusted service providers under strict confidentiality agreements

• When required by law, court order, or government authority

6. Data Retention

We retain customer and SMS log data only for as long as necessary to:

• Provide services

• Meet legal, regulatory, or audit requirements

After the retention period, data is securely deleted or anonymized.

7. Cookies & Tracking Technologies

Our website may use cookies to improve user experience, analyze traffic, and enhance functionality. You can control cookie preferences through your browser settings.

8. Client Responsibilities

Clients must:

• Obtain proper consent from recipients before sending SMS

• Maintain accurate recipient databases

• Follow local and international SMS regulations

We are not responsible for misuse of the SMS service by clients.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Company Name: SMS Train

Email: info@smstrain.com

Phone: +92 332 090 0004

Address: Sargodha Pakistan